The session is structured to provide basic, yet practical tools to address conflict that arises in the workplace.
The subjects covered by the curriculum are outlined below:
• Review of department/ organization grievance policy
• Mistakes that can occur with improper communication in resolution meetings
• Determining who the participants involved in resolving conflict will be
• Dealing with resistance
• Communication: Listening and verbal strategies
• Role Playing
• Identifying and assessing situations and solutions to resolve conflict
The intended outcome for participants will be as follows:
• Familiarize participants with the resources that exist in the organization
• Understanding what “players” are needed to resolve conflict
• Heighten awareness about dealing with resistance
• Establish ownership of the conflict
