This 3-4 hour course equivalency is designed to assist the Organization’s Leadership and Front Line (general workforce) in guiding their respective teams by learning how and when to communicate your message.
Attendees will be exposed to the key fundamentals of serving the most important person to your company… THE CUSTOMER, however that is defined.
What Will I Learn?
Attendees will become more empowered in …
•Prioritizing Your Messages
•The Communication “Speak” Plan
•Building Trust and Transparency
- Project Communication Plans… Everyone needs one
Is there a Candidate Criteria?
No specific criteria is needed for this course.
Participant toolbox:
•Participant workbook with worksheets and templates
Intended Outcomes:
•Understanding how the tone of the message will determine the outcome… or not
•Creating the defined road map that builds winning and clear communication channels
•Establishing a common bridge across department, and hierarchy that exist in your organization
•Understanding how to nurture your “garden” with the right messaging.
