Failure Modes and Effects Analysis (FMEA) is a systematic, proactive method for evaluating a process, in order to (1) identify where and how it might fail and (2) to assess the relative impact of different failures in order to identify the parts of the process that are most in need of change. FMEA includes review of the following: *Steps in the process that are adversely impacting the customer experience *Failure modes (What could go wrong?) *Failure causes (Why would the failure happen?) *Failure effects (What would be the consequences of each failure?) ©2015, all rights reserved, You have been issued one licensed copy of this document for personal use only. Any other reproduction or redistribution is strictly prohibited.
