This 3.5 hour courses designed to assist the Organization’s Leadership and Front Line (general workforce) in guiding their respective teams and sometimes the customers on how to maximize their experience when in a position of having to negotiate.
Attendees will be exposed to the key fundamentals of negotiating and influencing the most important person to your company… THE CUSTOMER and Negotiating for the best result, however that is defined.
What Will I Learn?
Attendees will become more empowered in their…
•Problem Analysis
•Preparation
•Active Listening
•Emotional Control
•Non-verbal and Verbal Communication
•Collaboration Strategies
•Inclusive Problem Solving
•Open and Closed ended Communication
•Interpersonal Skills
•Ethics, Accountability and Reliability
•Managing through Conflict and Misunderstandings
•Considerations
Is there a Candidate Criteria?
Negotiation skills are for all levels of an organization as well as for direct and indirect customer facing employees.
For more information on in-person sessions, contact us at 951-476-3525 or info@cma-ent.com. Or visit us at CONTACT | CMA ENTERPRISE INCORPORATED| U.S.
