This mini session teaches you how to map your process at a 10,000 foot view. Additionally it gives you the opportunity to create some preliminary metrics. You will learn to cluster your steps and identify potential bottlenecks that surface as well as waste and fail point analysis. You will gain an understanding that your process starts and ends with the customer. ©2015, all rights reserved, You have been issued one licensed copy of this document for personal use only. Any other reproduction or redistribution is strictly prohibited.
